SAFEHARBOR SUPPORT SERVICES

technical and customer support services, namely, troubleshooting of computer hardware and software problems via the Internet and by telephone; computer services, namely, database search and retrieval services in the nature of search engines for obtaining data from intranets and global computer networks; monitoring the computer systems of others for technical purposes and providing back-up computer programs and facilities; mining data from the computer systems of others; categorizing mined data into topics; analyzing categorized topics for trends; determining a recommended action based on trend