SAFEHARBOR SELF-SERVICE

technical and customer support services, namely, troubleshooting of computer hardware and software problems via the Internet and by telephone; computer services, namely, database search and retrieval services in the nature of search engines for obtaining data from intranets and global computer networks; computer services, namely, managing for others the storage and retrieval of documents over computer networks; computer services, namely, providing hardware and software updates via the Internet; and technical and support services, namely, resolution of sales force-related and customer-related issues and inquiries via global computer network and by telephone