RIGHTANSWERS

Downloadable computer software and downloadable computer applications for handheld, tablet, mobile and portable apparatus for use in the fields of providing technical support, call-center and knowledge support services, namely, for use in technical support of custom and commercial software, troubleshooting and providing knowledge support information of computer hardware and software problems, issues and errors, providing searching, collaboration and management of technical support knowledge content, providing communication, text messages, e-mails, chatting and electronic messaging between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the technical support solution and for sharing knowledge across the enterprise for use with customer service contact centers and customer self-service, customer web and mobile self-service, internal IT support and employee self-service, human resources, marketing, finance, government, educational institutions, healthcare and pharmaceutical industries, legal industries, product management and other corporate applications, and instructional manuals, sold as a unit

Computer consultation services, namely, providing technological consultation in the field of knowledge management to assist computer and web based help-desk and call-center service and support organizations in improving the services they provide to their customers and providing consultation about the quantitative and qualitative benefits of using support technology and services to improve the effectiveness and efficiency of a support organization; providing computer technology information via a web site; development of computer programs for knowledge-based computer systems and customer support call centers; computer consultation services in the fields of customer call-centers, knowledge content management, knowledge as a service, self-service troubleshooting, knowledgebase development and for sharing knowledge across the enterprise for customer service contact centers and customer self-service, customer web and mobile self-service, internal IT support and employee self-service, human resources, social networks, marketing, finance, government, educational institutions, healthcare and pharmaceutical industries, legal industries, product management and other corporate applications