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computer software and downloadable computer applications for handheld, tablet, mobile and portable apparatus for use in the fields of providing technical support, call-center and knowledge support services, namely, for use in technical support of custom and commercial software, for troubleshooting and providing knowledge support information of computer hardware and software problems, issues and errors, providing searching and management of technical support knowledge content, providing communication, text messages, e-mails, chatting and electronic messaging between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the technical support solution; and instructional manuals, sold as a unit

providing computer technology information via a web site; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; development of computer programs for knowledge-based computer systems and customer support call centers; computer consultation services in the fields of troubleshooting computer hardware and software, customer call-centers, knowledge content management, knowledge as a service, self-service troubleshooting and knowledgebase development