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Computer software for contact center management and augmented marketing automation; computer software for augmenting interaction with customers, namely, downloadable cloud based software for use in the collection and analysis of data to provide customized and targeted marketing leads; computer software for workforce management and speech recognition and analytics; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies; computer software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; computer software for controlling internal and external voice and data communication for an organization's computer system; Computer software for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, and customized, customer specific applications in the customer service and marketing automation fields

DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS; PERSONNEL MANAGEMENT, EMPLOYEE MOTIVATION AND INCENTIVE PROGRAMS; ADVERTISING AND BUSINESS SERVICES; CONTACT CENTER WORKFORCE MANAGEMENT SERVICES; OPERATING AN ON-LINE MARKETPLACE FEATURING PERSONNEL APPLICATIONS FOR MANAGEMENT OF CONTACT CENTERS; WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS; CONSULTING SERVICES IN THE FIELD OF MARKETING AUTOMATION

SOFTWARE AS A SERVICE (SAAS) SERVICES FEATURING SOFTWARE FOR MARKETING AUTOMATION, DATA AUTOMATION AND COLLECTION SERVICES TO EVALUATE, ANALYZE AND COLLECT SERVICE DATA; DESIGN AND DEVELOPMENT RELATED THERETO IN THE FIELD OF MARKETING AUTOMATION, PROVIDING ON-LINE NON-DOWNLOADABLE SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE AND MARKETING SYSTEMS; SOFTWARE AS A SERVICE (SAAS) SERVICES FEATURING SOFTWARE FOR EMAIL MARKETING, MESSAGING, CUSTOMER RELATIONS, MARKETING AUTOMATION AND FOR MANAGING BUSINESS INTELLIGENCE, BEHAVIORAL ANALYSIS, SALES INFORMATION, LEAD MANAGEMENT, SALES AUTOMATION, CUSTOMER ENGAGEMENT AND CUSTOMER SERVICE; PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE FOR AUTOMATING AND ENHANCING MARKETING LEADS