REMOTE SUPPORT APPLIANCE

Computer hardware and software, namely, computer hardware and software for use in accessing, using and controlling computer systems, software and handheld electronic devices; computer hardware and software for use in monitoring, diagnosing and troubleshooting computer systems and software; computer hardware and software for use in administering and auditing computer systems and software; computer hardware and software for use in delivering and deploying software applications and data over the Internet and/or to users; computer hardware and software for use in educating users concerning the use of computer software; computer hardware and software for use in installing and uninstalling computer software