Mark Identification

REAL TIME CUSTOMER SERVICE

Serial Number

78181880

Filing Date

Nov 5, 2002

Registration Date

Dec 9, 2003

Trademark by

HENDRICKSON ROBERT JOHN

Classification Information

Computer software for use in database management, reporting, and data analysis in the fields of facilities management, customer relations management (CRM), staff training and management, event management, and inventory and equipment control and management for the gaming and entertainment industries

Electrical and Scientific Apparatus

Computer software design for others, namely, designing custom computer software applications and computer systems for others in the field of data collection, management, reporting, and data analysis; designing computer software for gaming and entertainment facilities management, customer relations management (CRM), staff training and management, event management, and inventory and equipment control and management; providing remote computer services, namely, data automation and collection services using proprietary software to collect, evaluate, analyze, and report service data; computer systems analysis

Computer and Scientific