REAL-TIME ACTIONABLE INTELLIGENCE

Computer software for conducting customer satisfaction surveys

Advising others on methods of monitoring service delivery, assessing customer satisfaction, and improving service delivery

Providing others with remote and wireless mobile access to and use of software and software systems, namely, providing nondownloadable software used to conduct customer satisfaction surveys, monitor quality of service, and improve customer service via the Internet and communications networks; custom design of computer software and systems for use by others to monitor, assess, and improve service delivery and customer satisfaction