REAL PEOPLE. REAL SOLUTIONS.

Customer relationship management services; business performance management services, namely, work force information, quality control information, and knowledge gathering, analysis, assessment, and management services; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; technical and support staffing services; business, business information, business management, business organization, business technology consulting and advisory services

Warranty claims administration and processing services, namely, processing warranty claims for clients' products; payment processing services in the field of receiving and routing inbound payments from clients' customers

Emergency road side services

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills

Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues

Providing health care and medical information