R.E.A.C.T.

Downloadable audio files, multimedia files, text files, audio material, and video material featuring information in the form of downloadable short educational/training communications in the field of service recovery

Educational publications, namely, facilitator guides, worksheets, workbooks, reference cards, posters, educational learning, cards, flash cards, activity cards, workbooks, textbooks, activity books, instructor guides, manuals, posters and educational booklets in the field of service recovery; pens; paper badges for insertion into a badge holder

Educational services, namely, providing web-based training in the field of service recovery