QUALITY IMPACT!

implementation support kits consisting primarily of printed materials, namely brochures, posters, reference manuals, pocket guides, job aids, and checklists, as well as prerecorded videotapes, all featuring instructional information on the rollout, implementation, and sustainment of a quality improvement process for businesses

business consulting services relating to the organizational preparation, rollout, implementation and sustainment of a quality improvement process for businesses

educational services, namely, classes, workshops, seminars and web-based courses on the subject of a quality improvement process for businesses, and distributing course materials in connection therewith