QMR.COM

video tapes, digital audio tapes and CD-ROMs, including those downloadable from a global computer communications network, featuring instruction on workplace training on workplace harassment, sexual harassment, legal and appropriate use of e-mail, employee relations, customer service techniques, conflict resolution skills, and employment legal issues

printed materials, namely, books, informational pamphlets and training workbooks and worksheets featuring information on workplace training on workplace harassment, sexual harassment, legal and appropriate use of e-mail, employee relations, customer service techniques, conflict resolution skills, and employment legal issues

computer services, namely, providing on-line books, pamphlets, workbooks and work sheets in the field of workplace training on workplace harassment, sexual harassment, legal and appropriate use of e-mail, employee relations, customer service techniques, conflict resolution skills, and employment legal issues