QI

Software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment