Computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data; and computer programs, namely, computer software for automation of call center monitoring, reporting and evaluation and for display, control, and measurement of data, audio and video for call centers and for collection, measurement and reporting of quality and productivity data and teaching call center employees; and program manuals all sold as a unit for use with computer communications management products
Electrical and Scientific Apparatus