Q

Software, namely, software enabling access to real-time data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, position of phone calls in a queue of phone calls waiting to be answered and/or otherwise responded to, call back of an incoming phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment