PROTECTED!

Administration of customer service programs of others in the retail, financial, and original equipment manufacturing fields; business services, namely, tracking of calls for others for monitoring customer service operations;outsourcing services for others, namely, outsourcing operation of telephone call centers for others for customer service, marketing, and claims administration purposes; referrals for service contractors for repairs, maintenance, and installation of consumer electronic goods and household and commercial appliances; online and telephone ordering services in the field of parts for consumer electronic goods and for household and commercial appliances; administration of a program for enabling participants to obtain discounts on the cost of consumer and commercial product diagnostic and repair services or receive improved levels of service; providing consumer and commercial product information via the Internet regarding household and commercial appliances, consumer electronics, computers, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, and jewelry, household products and systems, including HVAC, plumbing, electrical, and lawn and garden products and systems; administering consumer product reimbursement programs for the reimbursement of consumers for out-of-pocket costs and expenses caused by delays associated with the repair of computer hardware, consumer electronics, home theater products, automobile electronic products, household and commercial appliances, toys, exercise and recreation equipment, outdoor power equipment in the nature of riding lawn mowers, push mowers, pressure washers, and snow blowers, and power tools in the nature of power drills, power saws, air tools, bench tools and air compressors; scheduling repairs, maintenance, delivery and installation of consumer, household, and commercial appliances, consumer electronics, computers, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, and jewelry, and household products and systems, including HVAC, plumbing, electrical, and lawn and garden products and systems, for others online and via telephone; providing an Internet website portal featuring links to consumer and commercial product information

Providing extended warranties for product replacement and repair, and warranty claims administration in the nature of processing warranty claims, all for consumer, household, and commercial appliances, consumer electronics, computers, computer software, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, and jewelry, household products and systems, including HVAC, plumbing, central vacuum, hot water heater, humidifier, dehumidifier, water softener, electrical, and lawn and garden products and systems

Providing an Internet website portal featuring links to repair, servicing, maintenance and repair information, including troubleshooting information for repair/maintenance purposes, in the field of consumer products, including consumer household appliances, consumer electronics, exercise equipment, and lawn and garden products; technical support services, namely, troubleshooting in the nature of the repair of consumer, household, and commercial appliances, consumer electronics, computers, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, jewelry, and household products and systems, including HVAC, plumbing, electrical, and lawn and garden products and systems; providing an on-line interactive database featuring information regarding the status of maintenance and repair service requests for household and commercial appliances, consumer electronics, computer hardware, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, jewelry, and household products and systems, including HVAC, plumbing, electrical, and lawn and garden products and systems

Providing online non-downloadable publications, namely, product manuals, set-up guides, and articles to consumers via the Internet regarding consumer, household, and commercial appliances, consumer electronics, computers, home theater products, automobile electronic products, cell phones, PDAs, outdoor power equipment, exercise and recreation equipment, home furnishings, toys, jewelry, and household products and systems, including HVAC, plumbing, electrical, and lawn and garden products and systems

Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware problems; technical support services, namely, troubleshooting of computer software problems; Installation, maintenance, replacement and repair of computer software; computer services, namely, creating an on-line community for registered users to participate in discussions, get feedback from their peers, and form virtual communities in the field of consumer and commercial products and experiences therewith