PROTECT YOUR GOODS

Administering the replacement and upgrade plans of others for household appliances, power tools, lawn and garden products; administration of customer service programs of others in the retail, financial, and original equipment manufacturing fields; business services, namely, tracking call volume for others for monitoring customer service operations in response to advertising campaigns for business purposes; outsourcing services for others, namely, outsourcing operation of telephone call centers for others for customer service, marketing, and claims administration purposes; referrals for service contractors for repairs, maintenance, and installation of household appliances; online and telephone ordering services in the field of parts for household appliances; providing consumer product information via the Internet regarding household appliances, outdoor power equipment, and lawn and garden products and systems; scheduling repairs, maintenance, delivery and installation of consumer and household appliances, outdoor power equipment, and lawn and garden products and systems, for others online and via telephone; providing an Internet website portal featuring links to consumer and commercial product information

Providing and administering extended warranties and extended warranty service programs for product repair or replacement in the event of product malfunction, loss or theft, and warranty claims administration in the nature of processing warranty claims, all for consumer and household appliances, outdoor power equipment, hot water heaters, and lawn and garden products and systems

Providing an Internet website portal featuring links to servicing, maintenance, troubleshooting and repair information in the field of consumer products, namely household appliances, outdoor power equipment, and lawn and garden products and systems; technical support services, namely, troubleshooting in the nature of the repair of consumer and household appliances, outdoor power equipment, and lawn and garden products and systems; providing an on-line interactive database featuring information regarding the status of maintenance and repair service requests for household appliances, outdoor power equipment, and lawn and garden products and systems