PROSCI METHODOLOGY SUSTAIN OUTCOMES MANAGE CHANGE PREPARE APPROACH SUCCESS PHASE 1 PHASE 2 PHASE 3 ADKAR DEFINE SUCCESS DEFINE IMPACT DEFINE APPROACH PLAN AND ACT TRACK PERFORMANCE ADAPT ACTIONS REVIEW PERFORMANCE ACTIVATE SUSTAINMENT TRANSFER OWNERSHIP

Downloadable electronic publications, namely, templates, assessments, worksheets, reports, articles, and guidelines contained on electronic documents, all in the fields of business organization and management; audio books in the fields of business organization and management

Paper publications, namely, scorecards, templates, worksheets, assessments, checklists, printed guidelines, workbooks, articles, books, and ready-to-use printed presentations in the fields of business organization and management

Providing research and analysis services in the fields of business organization and management; providing information in the fields of business organization and management; consulting services in the fields of business organization and management; business management consulting services for managing organizational change in business

Educational services, namely, arranging and conducting workshops, presentations, conferences, webinars, seminars, retreats, and tutorials in the fields of business organization and management; providing non-downloadable electronic publications, namely, templates, assessments, worksheets, and articles in the field of business organization and management