PRODUCT ASSIST

Referrals to technicians and building contractors in the field of installation, maintenance and repair of household and consumer appliances, HVAC systems, household and commercial electrical systems and plumbing, central vacuums, hot water heaters, humidifiers, dehumidifiers, water softeners, exercise and recreational equipment, lawn and garden equipment, pool and spa equipment, home furnishings, luggage, CDs, computer hardware and software, jewelry, watches, clocks, musical equipment, photographic equipment, marine equipment, motorized vehicles, and residential home and commercial building security systems; on-line product warranty registration services for consumers and retailers; and business consulting services, namely, assisting retailers in facilitating the consumer return process among consumers, retailers and manufacturers; and retail merchandise return business management, namely, processing customer merchandise returns; and scheduling of installation, maintenance and repair services to be performed by others for individual consumers and homeowners of the following goods - household and consumer appliances, HVAC systems, household and commercial electrical systems and plumbing, central vacuums, hot water heaters, humidifiers, dehumidifiers, water softeners, exercise and recreational equipment, lawn and garden equipment, pool and spa equipment, home furnishings, luggage, CDs, computer hardware and software, jewelry, watches, clocks, musical equipment, photographic equipment, marine equipment, motorized vehicles, and residential home and commercial building security systems

Providing product warranty information to consumers and retailers via a global computer network; [ offering and ] administering the point-of-sale extended warranty programs of others for a wide variety of consumer, commercial, and household products; [ providing on-line links to consumer, commercial, and household product warranty information on manufacturer web sites ]

Providing temporary use of on-line non-downloadable software that allows retailers to send consumers post purchase correspondence containing offers for product and warranty services, [ and to facilitate the return process; ] computer services, namely, designing and implementing network web pages for others; hosting the web sites of others on a computer server for a global computer network; consulting and customer services, namely, providing product troubleshooting information and help to others in the use of electronics, appliances, exercise equipment, lawn and garden products, computer hardware and software, and other household and consumer products; providing self-help information to consumers via the Internet regarding the installation, maintenance and updating of computer software