PROCENTER

customer service call center products, namely, telephone switches; computer terminals; computers; computer application programs, namely, customer service call center management software for administration, configuration scheduling and reporting; customer service call center reporting software; call distribution software; outgoing call placement software; software for interfacing between computers and telephone equipment; software for implementing voice response systems; computers for implementing voice response systems; client server software applications for processing multimedia data, such as, web based transactions, electronic mail, facsimile and video; telephone modems