PREDICTIVE CUSTOMER ENGAGEMENT

developing training systems and learning methodologies for others in the fields of customer interaction/engagement and knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management; conducting workshops in the fields of customer interaction/engagement and knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course material in connection therewith