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Downloadable computer application software for mobile phones, digital tablets and handheld computers, namely, software for customer service, business intelligence solutions, network operating automation tools, mobile location and logistics, marketing and promotions, compliance, energy usage tracking and invoicing, materials and inventory tracking, scheduling, patient tracking, organizational development and performance measurement and tracking, in the fields of telecom, hospitality, energy, logistics, nonprofits, manufacturing, marketing and research, healthcare, financial and lending, and education

Providing non-downloadable software, namely, online customer service, business intelligence solutions, network operating automation tools, mobile location and logistics, marketing and promotions, compliance, energy usage tracking and invoicing, materials and inventory tracking, scheduling, organizational development and performance measurement and tracking, in the fields of telecom, hospitality, energy, logistics, nonprofits, manufacturing, marketing and research, healthcare, financial and lending, and education, but specifically excluding patient billing, patient payment processing, healthcare medical records organization, healthcare payment estimation, healthcare revenue cycle management, healthcare analytics (using claims data), and medical claims processing software for use in the field of healthcare