PLANT CML

Computer hardware consisting of telephone system controllers; computer telephony integration software; computer aided dispatch systems composed of hardware and software used to enable call-center and communications center operators to field calls, create and update incidents, and manage critical resources by providing real-time interaction of crucial data; geographic information systems composed of hardware and mapping software used to enable call-center and communications center operators to group and map data; management information systems composed of software used for managing emergency communications incidents, for managing critical resources and for managing emergency communications personnel, all of the aforementioned used in public safety answer points and call management centers

Voice over internet protocol services for use by dispatchers and call takers in public safety answer points and call management centers

Communication software development for others; maintenance and installation of computer software; computer networking services; updating of computer software; and technical support services, namely, troubleshooting of computer software problems