PLAID

Ad serving, namely, placing advertisements on websites for others using specialized computer software; marketing analysis services; total quality management services, namely, business management analysis services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction; business advisory services and business consultancy with regard to business planning, business analysis, business management, business organization, marketing and customer analysis; business consultancy in the field of customer relationship management

Providing on-line non-downloadable software for website analysis; providing on-line non-downloadable software for analyzing websites of others in the fields of marketing; providing on-line non-downloadable software for collecting, analyzing and reporting behavior of visitors to websites; providing on-line non-downloadable software for use in customer relationship management