PIVOTAL ERELATIONSHIP

COMPUTER SOFTWARE FOR USE IN THE TOTAL MANAGEMENT OF CUSTOMER AND SALES PARTNER RELATIONSHIPS, NAMELY, CUSTOMER COMMUNICATIONS BY FACSIMILES, TELEPHONES, E-MAIL AND THE GLOBAL COMPUTER NETWORK; CUSTOMER CONTACT MANAGEMENT, NAMELY, STORAGE OF CUSTOMER PERSONNEL INFORMATION AND ADDRESSES; CLASSIFICATION OF CONTACTS BY TYPE; SCHEDULING OF APPOINTMENTS AND TASKS; RECORDING OF CUSTOMER INTERACTION; MAINTENANCE OF A COMMUNICATIONS LOG; AUTOMATIC GENERATION OF FOLLOW-UP ACTIVITIES; AUTOMATIC NOTIFICATION OF IMPORTANT EVENTS AND CUSTOMER INTERACTIONS; AND SALES MANAGEMENT, NAMELY, QUALIFICATION AND DISTRIBUTION OF LEADS