PHONALYTICS

Computer services, namely, design and development of computer software, hardware, networks and processes automating the monitoring, reporting, and evaluation of voice, text, and audio; computer software for converting audio data into searchable text used to uncover trends in human interactions; computer software for analyzing processed audio data used to uncover trends in human interactions; computer software for collection, measurement, and reporting of quality and productivity data, computer software for use with computer hardware for communications management