PERFORMANCEASSURE

Computer software, namely, computer software applications for use in service level management, business mapping, impact assessment, root cause analysis, system and network monitoring, event management, middleware and application management; and instructional manuals sold as a unit therewith

Printed matter, namely, instructional manuals, informational brochures, and teaching materials in the field of computer software

Computer services, namely, technical support services, namely, troubleshooting of computer software problems; computer software design for others; installation, updating and maintenance of computer software; consulting services in the field of computer software