78040399
Dec 22, 2000
Dec 23, 2003
Active Trademark
Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; for automatically retrieving and analyzing information required to respond to customer inquiries; for automatically generating communications in response to customer inquiries; for integrating customer data and contact information from a variety of different sources; for business workflow automation; and for generating reports for use by business managers and by computer system administrators
Electrical and Scientific Apparatus