Mark Identification

PEGAINDEX

Serial Number

78029019

Filing Date

Oct 4, 2000

Registration Date

Dec 16, 2003

Trademark by

PEGASYSTEMS INC.

Active Trademark

Classification Information

COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR SEARCHING AND RETRIEVING INFORMATION FROM DATABASES; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Electrical and Scientific Apparatus