PATIENT EXPERIENCE CLOUD

Interactive communications software for use by hospitals and other healthcare facilities for providing Internet connections, email and instant messaging services, mobile applications, web-based applications and mobile technologies for communicating with patients and facilitating patient communication with hospital staff, completion of surveys and comment cards

Business management services and business management consulting services for healthcare providers and related businesses, business data analysis, namely, analysis relating to the patient satisfaction with healthcare provider facilities with a goal to improve the quality of services provided to patients and their families for business purposes; providing statistical information for business for commercial purposes, namely, providing statistical data on patient satisfaction for the purpose of increasing patient care and satisfaction with provider facilities' care and service through the use of written, online and mobile surveys; collection and analysis of quality metric data for health care providers for business purposes, namely, conducting quality assurance assessment surveys to compare performance of hospitals to improve quality of services, and business consultation in connection therewith; providing business consultation in connection with medical information services, namely, collecting, comparing, and aggregating aggregate and patient level data from hospitals and healthcare providers and preparing reports therewith to analyze performance; monitoring for business purposes of patients' experience of care on a real-time basis in the field of healthcare through the analysis and compilation of data for measuring the performance of health care facilities

Computer services, namely, design and development and implementation of computer software, mobile applications, web-based applications, and mobile technology software for healthcare providers in the field of patient care, reporting, management, and rounding; software consulting and integration services for healthcare providers for the integration of computer software into multiple systems and networks; installation, maintenance and repair of computer software for others in the field of patient care, reporting, management, and rounding; consulting services in the field of design, development, implementation, selection and use of computer hardware and software systems for healthcare providers; technology specification consultation services, namely, analyzing technology requirements and developing recommendations for the computer software and systems and other technology needed to meet those requirements, in the field of patient care, reporting, management, and rounding; industrial research services relating to health care facilities; testing, analysis and evaluation of health care facilities to assure compliance with industry standards

Providing medical information, namely, collecting, comparing, and aggregating aggregate and patient-level data from hospitals and healthcare providers and preparing reports therewith to analyze performance for medical and healthcare purposes