PATHOS

Providing temporary use of non-downloadable cloud-based software for the tracking of tasks, client cases and caseworker's productivity; Providing temporary use of non-downloadable cloud-based software for the collection, tracking, analysis and reporting of staff workloads; Providing temporary use of non-downloadable cloud-based software for producing real-time performance and workload analytics; Providing temporary use of non-downloadable cloud-based software for managing workloads and caseworkers, tracking client interactions, work volume, age, and type of work outstanding, analyzing worker productivity, and preparing reports thereon; Providing temporary use of non-downloadable cloud-based workload management software for collecting, monitoring, and reporting workloads and managing all aspects of field operations in real time, including Lobby, Non-Lobby and Telephone operations