OVATIONCXM

Downloadable software to enable organizations to guide and fix customer experiences in the moment during the sales, onboarding, and support phases of a customer relationship and that interacts with online non-downloadable software that aggregates internal and third-party data sources into a database, automates business processes and workflows related to the customer journey, facilitates two-way multi-channel electronic communication, delivers relevant knowledge to employees, partners, and customers through a variety of graphical user interfaces, and measures the customer experience

Computer services in the nature of providing on-line computerized services to assist organizations with solving customer experience problems in real-time; online non-downloadable software to enable organizations to guide and fix customer experiences in the moment during the sales, onboarding, and support phases of a customer relationship and that interacts with online non-downloadable software that aggregates internal and third-party data sources into a database, automates business processes and workflows related to the customer journey, facilitates two-way multi-channel electronic communication, delivers relevant knowledge to employees, partners, and customers through a variety of graphical user interfaces, and measures the customer experience

Providing on-line computerized services in the form of software as a service (SAAS) and/or platform as a service (PAAS) to assist organizations with solving customer experience problems in real-time, to enable organizations to guide and fix customer experiences in the moment during the sales, onboarding, and support phases of a customer relationship including aggregating internal and third-party data sources into a database, automating business processes and workflows related to the customer journey, facilitating two-way multi-channel electronic communication, delivering relevant knowledge to employees, partners, and customers through a variety of graphical user interfaces, and measuring the customer experience