OPERATIONS1

Apparatus for recording, transmission or reproduction of sound or images; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for creating, managing, updating, organizing and distributing digital documents in the nature of work instructions, checklists, SOPs and protocols used in the work production environment including the version control and archiving of these documents; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for providing, storing and maintaining information for frontline workers; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for capturing process information, formulating process information and providing process information to frontline workers; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for managing work orders; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for planning employees' shopfloor activities and assigning employees certain activities or jobs; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for monitoring and analyzing work operational activities; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for tracking work status and completion, analyzing findings, evaluating statistics on process parameters and data feedback and displaying data in dashboards; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for mobile devices for collaboratively troubleshooting and managing issues or incidents with employees, communicating with employees and distributing employee responsibilities Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for workforce management; Downloadable computer software, downloadable cloud computing software, downloadable computer software applications and downloadable computer application software for assigning and tracking the capabilities and skills of employees; Instruction manuals in electronic format, namely, electronic publications in the nature of instruction manuals featuring instructions in the field of work instructions, assembly instructions, maintenance instructions and other technical instructions to conduct activities in the work production environment; Electric control panels; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for creating, managing, updating, organizing and distributing digital documents in the nature of work instructions, checklists, SOPs and protocols used in the production environment including the version control and archiving of these documents; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for providing, storing and maintaining information for frontline workers; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for capturing process information, formulating process information and providing process information to frontline workers; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for managing work orders; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for planning employees' shopfloor activities and assigning employees certain activities or jobs; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for monitoring and analyzing work operational activities; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for tracking work status and completion, analyzing findings, evaluating statistics on process parameters and data feedback and displaying data in dashboards; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for collaboratively troubleshooting and managing issues or incidents with employees, communicating with employees and distributing employee responsibilities; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for workforce management; Prerecorded magnetic data carriers and prerecorded optical data carriers featuring recorded software for assigning and tracking the capabilities and skills of employees; Downloadable computer software for the creation of operating instructions; Downloadable computer software for the creation of operating manuals; Downloadable computer software for processing images, graphics and text; Industrial process control software, namely, downloadable computer software for controlling industrial processes; Computer software to enhance the audio-visual capabilities of multimedia applications, namely, downloadable computer software for the integration of text, audio, graphics, still images and moving pictures; Downloadable software development kit (SDK); Downloadable computer software for developing user interfaces; Downloadable computer software for programming user interfaces; Programs for documenting and logging process information, namely, downloadable computer software for documenting and logging process information

Technology services, namely, information technology consulting services, computerhardware consulting services in the fields of design, development, selection and implementationof computer hardware, software implementation services, industrial process analysis and consulting services in the nature of troubleshooting of industrial process control computer software problems; Technological research in the field of workforce management and industrial processes; Technological services and design relating thereto, namely, research and design in the field of workforce management and industrial processes; Industrial analysis and research services, namely, industrial research in the field of industrial processes and workforce management; Design and development of computer hardware and software; Updating of computer software; Updating of database systems; Providing temporary use of on-line non-downloadable software for importing and managing data; Providing temporary use of on-line non-downloadable software for database management; Providing temporary use of web-based software applications for creating, managing, updating, organizing and distributing digital documents in the nature of work instructions, checklists, SOPs and protocols used in the work production environment including the version control and archiving of these documents; Providing temporary use of web-based software applications for providing, storing and maintaining information for frontline workers; Providing temporary use of web-based software applications for capturing process information, formulating process information and providing process information to frontline workers; Providing temporary use of web-based software applications for managing work orders; Providing temporary use of web-based software applications for planning employees' shopfloor activities and assigning employees certain activities or jobs; Providing temporary use of web-based software applications for monitoring and analyzing work operational activities; Providing temporary use of web-based software applications for tracking work status and completion, analyzing findings, evaluating statistics on process parameters and data feedback and displaying data in dashboards; Providing temporary use of web-based software applications for collaboratively troubleshooting and managing issues or incidents with employees, communicating with employees and distributing employee responsibilities; Providing temporary use of web-based software applications for workforce management; Providing temporary use of web-based software applications for assigning and tracking the capabilities and skills of employees; Computer programming and software design; Data decryption services; Data migration services; Data duplication and conversion services in the nature of data conversion of computer program data or electronic information other than physical conversion; Data coding services in the nature of writing of computer code; Design and development of data retrieval software; Design of computer databases; Electronic storage services for archiving databases, images and other electronic data; Development and maintenance of computer database software; Development of database systems; Development of software for processing and distribution of multimedia contents; Development, updating and maintenance of computer software; Computer programming and consulting services in the field of implementation of computer software for others; Design and development of computer software for reading, transmitting and organizing data; Design and development of computer software for evaluation and calculation of data; Design and development of data display systems, namely, computer system design and design of computer databases; Design and development of data output systems, namely, computer system design; Design and development of software for database management; Design and development of data entry systems, namely, computer system design; Design and development of software for importing and managing data; Design and development of systems for data input, output, processing, display and storage, namely, computer system design; Preparation of technical reports, namely, technical writing in the field of workforce management and industrial processes; Preparation of technical manuals, namely, technical writing in the field of workforce management and industrial processes; Creation of operating instructions for others, namely, technical writing in the field of workforce management and industrial processes,; Creation of operating manuals for others, namely, technical writing in the field of workforce management and industrial processes; Creation of programs for documenting and logging process information, namely, design of computer software for documenting and logging process information; Development of software for drafting operating instructions and operating manuals in the nature of handbooks; Creation of software development kits (SDKs), namely, design and development of computer software in the nature of software development kits; Hosting services in the nature of web site hosting services; Software as a service services featuring software for creating, managing, updating, organizing and distributing digital documents in the nature of work instructions, checklists, SOPs and protocols used in the work production environment including the version control and archiving of these documents; Software as a service services featuring software for providing, storing and maintaining information for frontline workers; Software as a service services featuring software for capturing process information, formulating process information and providing process information to frontline workers; Software as a service services featuring software for managing work orders; Software as a service services featuring software for planning employees' shopfloor activities and assigning employees certain activities or jobs; Software as a service services featuring software for monitoring and analyzing work operational activities; Software as a service services featuring software for tracking work status and completion, analyzing findings, evaluating statistics on process parameters and data feedback and displaying data in dashboards; Software as a service services featuring software for collaboratively troubleshooting and managing issues or incidents with employees, communicating with employees and distributing employee responsibilities Software as a service services featuring software for workforce management; Software as a service services featuring software for assigning and tracking the capabilities and skills of employees; Rental of computer software for creating, managing, updating, organizing and distributing digital documents in the nature of work instructions, checklists, SOPs and protocols used in the work production environment including the version control and archiving of these documents; Rental of computer software for providing, storing and maintaining information for frontline workers; Rental of computer software for capturing process information, formulating process information and providing process information to frontline workers; Rental of computer software for managing work orders; Rental of computer software for planning employees' shopfloor activities and assigning employees certain activities or jobs; Rental of computer software for monitoring and analyzing work operational activities; Rental of computer software for tracking work status and completion, analyzing findings, evaluating statistics on process parameters and data feedback and displaying data in dashboards; Rental of computer software for collaboratively troubleshooting and managing issues or incidents with employees, communicating with employees and distributing employee responsibilities Rental of computer software for workforce management; Rental of computer software for assigning and tracking the capabilities and skills of employees; Installation and maintenance of computer database software; Installation of computer software; Data conversion of electronic information; Design of software for data and multimedia content conversion from and to different protocols; Design of software for processing and distribution of multimedia contents; Custom design of software packages, namely, design of computer software; Software customization services, namely, customizing computer software; Providing online non-downloadable software for word processing; Online electronic data storage; Maintenance of on-line databases for others; Programming of software for importing and managing data, namely, programming of computer software for others; Programming of software for information platforms on the Internet, namely, programming of computer software for others; Programming of software for inventory management, namely, programming of computer software for others; Computer software design; Software engineering; Software creation, namely, creating computer software; Technical data analysis services, namely, computer system analysis; Technical services for the downloading of digital data, namely, technical advisory services relating to computer programs; Computer software technical support services, namely, troubleshooting of computer software problems; Leasing of computer software programs for reading a data stream; Rental of a database server to third parties; Rental of software for importing and managing data; Rental of software for inventory management; Maintenance, updating and repair of software; Temporary electronic storage of information and data