OPERATIONAL CEM

software as a service (SAAS) featuring software for use in the field of customer experience management and enterprise feedback management; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, and analyzing customer and employee feedback and data to improve customer and employee satisfaction, business operations, and business productivity; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, and analyzing customer utilization of social media sites