OPERATIONAL CEM

downloadable software for use in the field of customer experience management and enterprise feedback management; downloadable software for surveying, tracking, gathering, monitoring, and analyzing customer and employee feedback and data to improve customer and employee satisfaction, business operations, and business productivity; downloadable software for use in surveying, tracking, gathering, monitoring, and analyzing customer utilization of social media sites downloadable publications in the nature of training manuals, reports, articles, and newsletters and publication of printed matter in the field of data analytics and customer and employee experience analysis