ONE TO ONE

Maintaining computer database files containing individual and enterprise users' customized collections of communications information, namely preferred speaking languages, preferred communication modes, addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs; providing directory information, namely, names, addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, URLs, and information about products or services associated with businesses or business names; providing a computerized database of information about users' preferences and conditions such as preferred methods of call handling and message returning; looking-up and providing information about businesses closest to a target geographical location; providing, upon the request of a user, customized information in accord with the user's preferences and information contained in a database, namely providing the user with information from the user's stored information about addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs; providing information about governmental agencies; and providing turn-by-turn driving instructions between two geographic locations

Providing telephone communication services, namely, connecting users to desired numbers via live telephone operators, establishing communication between a user and a system that is remote from the user, connecting users with live operators or automated menus at any time during a communication, automatically connecting users with live operators or automated menus when communication cannot be completed, and providing telephone numbers and addresses called to users; voice messaging services, namely, recording, storage, and subsequent transmission of voice messages and store and forward messaging, namely, forwarding recorded messages to users