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Telephone referral services for senior citizens, persons with disabilities, family members of senior citizens and persons with disabilities, and for care providers for senior citizens and persons with disabilities, namely, identifying service providers to meet the personal needs of such senior citizens and persons with disabilities, including needs regarding transportation and housing, health care, social security, insurance, financial aid, leisure and social activities, and legal services; referring callers to identified service providers; and providing follow-up contacts with callers to ensure that assistance was provided by the identified service providers

Telephone information services for senior citizens, persons with disabilities, family members of senior citizens and persons with disabilities, and for care providers for senior citizens and persons with disabilities, namely, assessing the personal needs of such senior citizens and persons with disabilities, including needs regarding transportation and housing, health care, social security, insurance, financial aid, leisure and social activities, and legal services; and providing the callers with information regarding those needs