ON FAST FORWARD

Printed publications, namely, books, articles, and training materials in the field of customer service, customer experience, and customer contact centers

Educational services, namely, providing speaking engagements, seminars, workshops, and trainings in the fields of customer service, customer experience, and customer contact centers; Educational services, namely, providing temporary use of non-downloadable online instructional and training materials in the nature of digital books, articles, graphic presentations, and slides, all in the fields of customer service, customer experience, and customer contact centers; Educational services, namely, providing podcasts and non-downloadable videos, all in the fields of customer service, customer experience, and customer contact centers