ODS MANAGED SERVICES LEVEL 2

Computer technology support services related to the provision of computer managed services to businesses, namely, troubleshooting of computer software problems, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications, software maintenance and updates in the nature of automated operating systems patch management, automated desktop, disk and server optimization and clean up, automated spyware and adware management and updates, automated onsite backups for desktops and servers, automated offsite replication and disaster recovery for servers, on demand network auditing and reporting, manual, automated healing and recovery tools, maintenance through automated scripts and manual intervention, remote deletion of software on lost laptops, asset recovery and replacement, namely, computer hardware rental, and computer software and hardware consulting services, technical consulting and assistance with computer-based information systems and components, consulting services in the field of computer software design