OC

Printed publications, namely, reports concerning the design and structure of back-office operations within all types of financial services firms, including examinations of customer service, strategic planning, process improvement, workflow management and data and paper processing

Providing business research services and business information for others, delivered via a global computer network, in the field of design and structure of back-office operations within all types of financial services firms; business services, namely, examinations of customer service, strategic planning, process improvement, workflow management and data and paper processing