OBSERVE ? AI

Computer software for call centers; computer software for contact centers; computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; computer software that scores and analyzes contact-center interactions between agents and customers; computer software that provides in-the-moment guidance to contact-center agents during customer interactions; computer software that generates call notes and post-call workflows for contact-center agents; computer software that guides contact-center agents by answering questions in real-time; computer software that captures contact-center agent activity on their active screen; and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations

Consulting services for call centers; providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing scoring and analysis for contact center interactions between agents and customers; providing in-the-moment guidance to contact-center agents during customer interactions; providing automated call notes and post-call workflows for contact-center agents; providing guidance to contact-center agents by answering questions in real-time; capturing contact-center agent activity; and recording, monitoring and evaluating customer service agents in the field of call-center operations