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Downloadable computer software, namely, software for creating, reading, editing, managing, printing, indexing and retrieving electronic documents and files; downloadable document digitization software for use with optical scanners; downloadable software for page recognition and rendering; downloadable document management software for mobile devices; downloadable computer software development tools; downloadable software for use on computers and mobile devices for accessing, viewing and controlling remote computers and mobile devices; downloadable computer software for the transmission, reception, coding or decoding of voice, data or multimedia content; downloadable computer software to allow remote access to, monitoring of, or control of, computer hardware, computer software, electronic documents, or electronic communications devices; downloadable computer software for facilitating business transactions conducted via electronic communications networks