NVM

Telecommunications services, namely, network-based contact centers services; e-mail services; remote data access services, namely, provision of access to data or documents stored electronically in central files for remote consultation; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing integration of computer telephony, web, e-mail, chat, SMS and other communications methods whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet and telephone to an application hub, the application hub enabling person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications comprising at least one of the services of voice processing, call recording, message archival, call routing of communications, speech recognition, speech and text analytics, biometrics, interactive voice response, lie detection, stress analysis, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, web chat, forecasting, scheduling, rostering, training, coaching, quality management, call scripting, analytics, workforce management, workforce optimization, knowledge management, semantic analysis, topic extraction, machine learning, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing the processing facilities of a call or contact center