NVM

Telecommunications gateway services; chat room services for social networking; Internet service provider (ISP); email forwarding services; remote data access services, namely, provision of access to data or documents stored electronically in central files for remote consultation; telecommunications access services, namely, provision of access via the Internet, VPN and telephone to an application hub, the application hub providing integration of computer telephony, web, email, chat, SMS and other communications methods whereby people who wish to communicate with the customer are put into contact via the application hub; telecommunications access services, namely, provision of access via the Internet and telephone to an application hub, the application hub enabling person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications for voice processing, call recording, message archival, call routing of communications, speech recognition, speech and text analytics, biometrics, interactive voice response, lie detection, stress analysis, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, web chat, forecasting, scheduling, rostering, training, coaching, quality management, call scripting, analytics, workforce management, workforce optimisation, knowledge management, semantic analysis, topic extraction, machine learning, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; telecommunications access services, namely, provision of access via the Internet, VPN and telephone to an application hub, the application hub providing the processing facilities of a call or contact centre

Platform as a service (PAAS) featuring computer software platforms for contact center management, namely, computer software for managing, tracking and reporting customer calls and inquiries, managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents, aggregation, discovery, management, and analysis of data, for operating and managing call centers, telephone call recording, speech synthesis, and data collection and analysis, interactive voice recognition systems, conferencing telephone calls, sending and receiving SMS text messages, providing web chat services for call centers, providing customer portals to launch and manage calling campaigns, call routing, integration into third-party customer relationship management platforms, organizing and displaying relevant data to contact center agent, call handling, communications analysis, interactive voice response, making and receiving calls, workforce management and employee recognition and gamification