NRC HEALTH

Publications, namely, non-academic and non-peer reviewed newsletters, reports, brochures and booklets in relation to the delivery and receipt of healthcare services and governance of health care providers

Business research and surveys relating to the healthcare and medical service industries; Collection and analysis of quality metric data for health care providers for business purposes; Conducting business and market research surveys relating to the healthcare and medical service industries; Conducting quality assurance surveys in hospitals to determine service quality; Consulting services in the field of patient relationship management for the healthcare and medical service industries; Consumer marketing research and consulting related thereto for the healthcare and medical service industries; Market research services relating to the healthcare and medical service industries; Marketing services, namely, consumer marketing research relating to the healthcare and medical service industries; Providing information on the topic of promoting patient, physician and employee satisfaction via a global computer network

Educational services for the healthcare and medical service industries, namely, conducting seminars, conferences and workshops in the field of improving the quality of patient care and consumer surveys of patients and health care workers

Providing temporary use of on-line non-downloadable software for the healthcare and medical service industries for measuring, monitoring and improving the quality of health care; Providing temporary use of on-line non-downloadable software for the healthcare and medical service industries for analyzing, predicting and reducing causes of complaints and claims in the management of health care