88489412
Jun 26, 2019
Recorded software using artificial intelligence in the contact center industry for strategy, quality, and planning of who, when, and how best to contact consumers, campaign management, and refinement of interactions; recorded software for integrating data from multiple internal and external sources and evaluating this data using predictive modeling; recorded software using artificial intelligence for optimizing the scheduling of contacts to parties; recorded software using artificial intelligence for providing intelligent queue management for different communication types; recorded software using artificial intelligence for managing communication campaigns; recorded software using artificial intelligence for speech analytics in the contact center industry
Electrical and Scientific ApparatusProviding temporary use of online non-downloadable software using artificial intelligence in the contact center industry for strategy, quality, and planning of who, when, and how best to contact consumers, campaign management, and refinement of interactions; providing temporary use of online non-downloadable software integrating data from multiple internal and external sources and evaluating this data using predictive modeling; providing temporary use of online non-downloadable software using artificial intelligence for optimizing the scheduling of contacts to parties; providing temporary use of online non-downloadable software using artificial intelligence for providing intelligent queue management for different communication types; providing temporary use of online non-downloadable software using artificial intelligence for managing communication campaigns; providing temporary use of online non-downloadable software using artificial intelligence for speech analytics in the contact center industry
Computer and Scientific