NICEUNIVERSE

MULTIMEDIA MULTI-CHANNEL DIGITAL VOICE LOGGING SYSTEM, COMPRISED OF TELEPHONE LINE CABLES, INTEGRATED CIRCUITS MASS MEMORY ELEMENTS, AND SOFTWARE FOR USE IN CALL CENTER QUALITY ASSURANCE, NAMELY, SOFTWARE FOR CALL CENTER TRAINING, PERFORMANCE AND MANAGEMENT INCLUDING RECORDING, STORING, DISPLAYING, MEASURING, DELIVERING, ARCHIVING, MANAGING AND RETRIEVING INFORMATION AND AUDIO SEGMENTS AND DIGITAL AUDIO TAPE (DAT) DRIVES