NICE PERFORM

Computer hardware; computer hardware and software for digital recording of voice, video, radio, voice over internet protocol, email, instant messaging, Internet, intranet, display screen, wireless and other multimedia communications and data, transmitted via telecommunication equipment and networks; computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination; application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, voice over internet protocol, email, Internet, intranet, display screen, wireless and other unstructured multimedia interactions; application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics

Business consulting

Telecommunications services, namely, the transmission of voice, data and video across the Internet and other global communications networks

Product development, customization and production of computer hardware and software; computer systems integration; technical support services, namely, troubleshooting and maintenance of computer hardware and software for digital recording of voice, video, radio, voice over internet protocol, email, instant messaging, Internet, intranet, display screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks and computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination and application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, voice over internet protocol, email, Internet, intranet, display screen, wireless and other unstructured multimedia interactions