NEXTHINK APPLICATION EXPERIENCE

recorded and downloadable computer programs and software for purposes of assessing, measuring, managing and improving information technology (IT) networks and connected device performance and end-user computing and experience; recorded and downloadable computer programs and software for providing data and analytics, tools and functionality to assess, measure, manage, prevent and resolve disruptions to information technology (IT) networks and connected devices and for improving and advancing network and device performance for network management and end-user computing and experience through automated and other means; recorded and downloadable computer programs and software for searching and analyzing performance measures of computers and other computer hardware in computer networks and generating reports on technology operation status and trends, in graphic or text form; recorded and downloadable computer programs and software for providing automated or computer-assisted services to end users, namely, for gathering user feedback and comments, based on search or analysis of the performance measures of computers and other computer hardware in computer networks; recorded and downloadable computer programs and software for the security of computing networks and computer networks, namely, for user authentication, detecting intrusion, analyzing user experience and device behavior, and presenting analysis of user experience and device behavior in graphic or text form

scientific and technological services, namely, scientific research, analysis, testing, and technical support in the nature of monitoring, of network systems, devices, endpoints, servers, and software, and web and database applications to ensure proper functioning and 24/7 monitoring of network systems, network endpoints, servers and web and database applications and notification of related events and alerts and troubleshooting in the nature of diagnosing network and software problems in the nature of associated endpoints problems and performance measures, maintenance of computer software and cloud software, and assessment services in the nature of computer systems performance testing at user and network levels in the field of information technology (IT) infrastructure and component part monitoring and testing, namely, monitoring and testing of network systems, network endpoints, servers, and web and database applications to surface, report and assess operational, performance, remediation and related metrics, as well as research and design services relating thereto in the field of information technology (IT) and software for network management, end user computing and digital employee experience (DEX) management; industrial analysis, namely, computer systems analysis and computer software research services in the field of information technology (IT) and software for network management, end user computing and digital employee experience (DEX) management; design, development, installation, updating, maintenance and rental of computer programs and software; design, development, installation, updating, maintenance and rental of computer programs and software for the security of computing networks and computer networks, user authentication, detecting intrusion, analyzing user experience and device behavior and presenting analysis of user experience and device behavior in graphic or text form; design, development, updating, and rental of computer programs and software for the analysis of computer network operations and user interactions; design, development, updating, and rental of computer programs and software for the security of computing networks and computer networks, user authentication, detecting intrusion, analyzing user behavior and presenting user behavior on computing networks in graphic or text form; cloud computing featuring software for use for assessing, measuring, managing and improving IT networks and connected device performance and end-user computing and experience through data analytics, in network management, end user computing, digital employee experience (DEX) and related employee efficiency, work productivity, and satisfaction analysis, in researching and analyzing the performance metrics of computers and other computer hardware in computer networks, in providing automated or computer-assisted services to end users, in collecting comments and feedback from users, in authenticating users, detecting intrusion, and analyzing user experience and device behavior, and in presenting the analysis of user experience and device behavior in graphic or text form; computer programming; computer system analysis; computer technology consultancy; monitoring of computer systems by remote access to ensure proper functioning; monitoring of computer systems to detect breakdowns; electronic monitoring services for computer security threat analysis for protecting data; monitoring of computer systems for detecting unauthorized access or data breach; outsource service providers in the field of information technology; computer software technical support services, namely, troubleshooting of computer software problems; computer software consulting services; technological consultancy in the field of information technology (IT), information architecture, computer system and endpoint network data analytics, and design of data analytics computer software; technological consultancy services in the technology field of computer software