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Management of telephone call centers for others in the fields of technology, telecommunications, travel, tourism, financial services, healthcare, information technology, public utilities, insurance, manufacturing, and retail sales; administering the customer service programs of others in the fields of technology, telecommunications, travel, tourism, financial services, healthcare, information technology, public utilities, insurance, manufacturing, and retail sales

Technical support services, namely, troubleshooting of computer hardware and software problems, provided via phone, email, on-line chat room, self-service systems and multimedia web applications